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William P. Hobby Airport Rated Among Top Five Performing Airports in the World

HAS Communications-
(281) 233-1234

Houston, TX- (March 10, 2009) William P. Hobby Airport (HOU) is distinguishing itself as one of the select airports in the world and has been recognized with two awards for being one of the top five performing airports and for premier customer service by Airports Council International (ACI) the leading organization representing airports around the globe. Hobby garnered honors in the categories of Best Airports Worldwide for the North America Region and Best Airport by Size among those with a range of 5 to 15 million passengers annually.

The results of the 2008 ACI Airport Service Quality Awards (ASQ) were based on more than 200,000 questionnaires completed by passengers at 108 airports worldwide with daily interviews year round to capture trends, peaks and varying travel periods. During the survey, passengers were asked to rate more than 30 levels of service at airports they visited including cleanliness, atmosphere, friendliness, accessibility and signage.

“We are of course honored and thrilled to be recognized for our performance and customer service efforts in such a distinguished global arena,” says Mary Case, airport manager for Hobby Airport. “We have made customer service a top priority and our passengers have taken notice and let us know how much they appreciate our attention. It’s a team effort with everyone including the air carriers, airport and concessions workers contributing their people skills and striving hard everyday to make things comfortable for our passengers.”

“This honor is a reflection of everything from our Volunteer Airport Ambassador program to our emphasis on providing a clean airport. The customer experience includes our sparkling floors, our attention to the public restrooms and providing concessions that offer variety,” adds Case.

“As the industry benchmark of airport service quality, the ASQ Survey program is enabling airports to understand and respond to the needs of their passengers,” says Angela Gittens, director general of ACI. “Survey results show that overall passenger satisfaction continues to improve year-on-year…which demonstrates that airports care very much about their customers, no matter how tough the economic situation.”

William P. Hobby Airport is Houston’s second largest airport and the 43rd busiest airport in the country for total passengers. More than 8.7 million passengers traveled through the four-runway airport last year. For more information on how to become a volunteer airport ambassador visit


The Houston Airport System (HAS) served more than 50 million passengers in 2008, ranking as the 4th largest multi-airport system in the U.S. and the 6th largest airport in the world. Houston’s three airports contribute more than $24 billion to the regional economy and are responsible for the employment of 151,000 people. George Bush Intercontinental Airport (IAH), now celebrating its 40th Anniversary, is the 8th busiest airport in the nation. William P. Hobby Airport (HOU) and Ellington Airport (EFD) together have served the Texas Gulf Coast region for more than 150 years. For more information, visit and watch “Houston Airports Today” every Saturday at 9:30 a.m. on KTBU My Channel 55.

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